Remote Team Coordinator
4 days ago
We are seeking a dedicated Remote Team Coordinator to join our growing customer success team at WingAssistant. In this role, you will play a vital part in leading, coaching, and managing our remote Virtual Assistant team to ensure top-notch service across various industries.
About the Job:As a Remote Team Coordinator, you will be responsible for guiding your team members to reach their fullest potential while fostering a collaborative, client-centric environment. Your focus will be on ensuring each team member understands their goals and has the resources they need to succeed.
Main Responsibilities:- Manage a team of Virtual Assistants, fostering a positive, productive, and engaging work culture.
- Offer tailored coaching to VAs based on their experience and industry needs.
- Attend regular meetings with the core team to strategize, discuss team progress, and plan initiatives that promote continuous improvement in service delivery.
- Leverage your knowledge of various industries to support VAs in delivering industry-specific solutions, addressing diverse client needs, and adapting to new sectors as required.
- Minimum of 3-5 years in a supervisory role with a strong background in managing and coaching remote teams.
- Proven ability to guide and motivate team members, helping them achieve their goals and grow in their roles.
- Broad understanding of various industries and an aptitude for quickly learning new fields to provide guidance to a diverse client base.
- Exceptional verbal and written communication skills, capable of delivering clear, constructive feedback.
- Experience with remote work tools and platforms (e.g., Discord, GSuite, Asana), and managing teams across different time zones.
- Professional microphone headset or functional computer microphone equivalent.
- Fast, responsive computer.
- Clean & professional background/audio environment for video calls with customers.
Location:This is a hybrid job. You should be residing within Metro Manila to be considered for the role.
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