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Bostik Philippines Team Manager Position

2 weeks ago

Pasig, National Capital Region, Philippines Bostik Philippines Full time

Job Summary

We are looking for a skilled Customer Service Manager to lead our Bostik Philippines team. The successful candidate will be responsible for developing and implementing customer service strategies, managing a high-performing team, and collaborating with stakeholders to drive business growth.

Key Responsibilities:

  • Develop Customer-Centric Initiatives: Design and execute programs to enhance the customer experience, improve satisfaction ratings, and increase loyalty.
  • Manage a Customer Service Team: Lead a team of customer service representatives, providing guidance, coaching, and feedback to ensure they meet or exceed performance targets.
  • Collaborate with Cross-Functional Teams: Work closely with sales, marketing, and logistics teams to align customer service efforts with business objectives.
  • Analyze and Improve Processes: Identify areas for improvement and develop solutions to streamline processes, reduce errors, and enhance efficiency.
  • Communicate Effectively: Develop and maintain strong relationships with clients, stakeholders, and team members through clear, concise, and timely communication.

Requirements:

  • At Least 3 Years of Experience in customer service or a related field.
  • Bachelor's Degree in Business Administration or a related field.
  • Excellent Communication and Interpersonal Skills.
  • Able to Work in a Fast-Paced Environment.
  • Familiarity with CRM Systems and other software applications.

What We Offer:

  • A Competitive Salary and Bonus Package.
  • Opportunities for Professional Growth and Development.
  • A Dynamic and Supportive Work Environment.