Team Manager

3 weeks ago


Pasig, National Capital Region, Philippines Enshored Full time
Team Manager (Travel Account with GDS Experience)

Enshored Pasig, National Capital Region, Philippines

2 days ago Be among the first 25 applicants

  • Manage and direct the daily activities of the Team Lead and full-time employees, including creative resource planning and implementing call center strategies and operations.
  • Provide operational guidance. Train, coach, monitor, recognize, support, and promote discipline in any given situation.
  • Provide meaningful career and professional development for assigned experts, in partnership with leadership development staff.
  • Carry out needs assessments and performance reviews to officers.
  • Setting and meeting performance targets for efficiency and quality.
  • Ensure that the Service Delivery processes and team are meeting Enshored and client-specific KPI targets.
  • Practice and ensure compliance with all policies and procedures of the company.
  • Coordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience.
  • Coordinate with Recruitment, IT, and liaise with the HR team.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

  • With GDS experience.
  • High level of initiative, accountability, and self-motivation.
  • The ability to build a productive and highly engaged work environment.
  • Maintain calmness and composure under tight pressure and provocations.
  • Ability to work independently and take responsibility for seeing things through to completion.
  • High attention to detail.
  • Open to feedback and criticism.
  • 2-5 years of experience working as a Team Captain handling Travel Account in a BPO setting.
  • Strong leadership, people management, administrative, and numeracy skills.
  • Strong written and verbal English communication skills.
  • Proven experience at developing and maintaining relationships with key internal and external stakeholders.
  • Team facilitation and training skills.
  • Commitment to delivering to the highest quality first time.
  • Proven ability to work to deadlines and under pressure with a positive attitude.
  • Above average communication skills in English.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Customer Service

Industries

Outsourcing and Offshoring Consulting

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