Global Client Support Agent
5 days ago
Citigroup Business Process Solutions Pte. Ltd. is a leading provider of business process solutions, and we are now looking for talented individuals to join our team as Customer Solutions Officers.
This is an exciting opportunity to provide world-class service excellence to Citi global clients by offering a remarkable phone and digital banking experience.
JOB DESCRIPTION:
The Customer Solutions Officer role in CBPS is an entry-level position that requires excellent communication skills and the ability to work in a fast-paced environment.
SALARY AND BENEFITS:
- Competitive salary package
- HMO Health Insurance from day 1 for you and your unlimited qualified dependents
- Life Insurance from day 1
- Retirement Plan
- Transportation Allowance
- Rice Allowance
- Medical and Dental Allowance
- Shift Differential
- Staff Loan
- Tuition Fee Reimbursement
- Bereavement Assistance
- Total of 35 leaves credits in a year
KEY RESPONSIBILITIES:
- Provide world-class service excellence to Citi global clients
- Handle customer service-related concerns of Citi clients
- Identify and fulfill clients' necessities by providing an exceptional customer experience
REQUIREMENTS:
- International BPO voice experience is a plus
- College Graduate of any 4-year course
- Call Center Experience is not required for applicants who completed a Bachelor's Degree
- Fresh Graduates and those coming from different industries are welcome to apply
- High School Graduates need to have 6 months BPO international voice experience
- Conversant in English and comfortable speaking with other nationalities
- Amenable to working on shifting schedule, holidays & weekends (fixed 5-day work week)
- Amenable to working in Bonifacio Global City, Taguig
- Applicants should be eligible to legally work in the Philippines
Applicants with completed application forms have the option to visit our Career Center for faster processing.
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