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Customer Service Expert

1 week ago

Pasig, National Capital Region, Philippines MirandaHR Full time

At MirandaHR, we are seeking a talented Customer Service Expert to join our team. As a frontline representative, you will play a crucial role in maintaining customer satisfaction and representing the company's values.

About the Role

This is an exciting opportunity for individuals who enjoy interacting with customers and providing top-notch support. You will be responsible for handling incoming calls, emails, and chats to address customer questions and concerns in a professional and timely manner.

Key Responsibilities:
  • Handle customer inquiries and resolve issues efficiently and effectively.
  • Stay informed about MirandaHR's products and services to offer accurate and timely information.
  • Record and report customer feedback to suggest possible improvements to enhance customer experience.
  • Accurately document all customer interactions and resolutions in MirandaHR's system.
Essential Skills:
  • Strong verbal and written communication skills to engage with customers effectively.
  • Ability to handle challenging situations calmly and empathize with customer frustrations.
  • Quick problem-solving skills to identify and resolve issues while adhering to MirandaHR's guidelines.
  • Attention to detail to ensure accurate data entry and consistency in responses.

Candidates who possess excellent customer service skills, a positive attitude, and a passion for delivering exceptional support will thrive in this role.