Chief Business Outcome Manager

11 hours ago

Pasay, National Capital Region, Philippines beBeeClient Full time ₱720,000 - ₱960,000
About the Role

As a Customer Success Manager, you will be responsible for ensuring our clients receive maximum value from our services.

You will navigate the exciting world of virtual assistance, helping businesses optimize their operations and achieve their goals. With your problem-solving skills and data-driven approach, you will transform client challenges into success stories and drive business growth through exceptional customer experiences.

This is an excellent opportunity to work with a leading modern outsourcing platform that connects SMBs to high-quality remote workers.

Key Responsibilities:
  • Customer Relationship Management: Develop and maintain strong relationships with clients and assistants; ensure client satisfaction and success with our products and services;
  • Account Management: Review customer accounts, performance metrics, and goals to identify growth opportunities; address and resolve customer issues promptly and effectively;
  • Onboarding & Client Success: Facilitate the onboarding process for new customers, providing comprehensive support; ensure smooth transitions and effective use of Magic's services;
  • Customer Advocacy & Retention: Act as the voice of the customer internally, advocating for their needs; work proactively to ensure customer retention and minimize churn;
  • Feedback & Continuous Improvement: Gather customer feedback and collaborate with product and development teams; analyze customer data to provide insights and recommendations;
Measuring Success:
  • Client Retention Rate — Maintaining and improving client continuity and satisfaction;
  • Net Revenue Retention (NRR) — Growing revenue from existing accounts through upsells and expansions;
  • Customer Satisfaction Scores (CSAT/NPS) — Achieving and maintaining positive client feedback;
Requirements:
  • Proven experience in account management, relationship management, or customer success in the B2B realm; solid business acumen and understanding of the B2B sales cycle;
  • Adept at fostering and managing relationships with US-based B2B clients, preferably within business consultancy or recruitment and staffing sectors;
  • Experience engaging with top-tier clients (C+-level) with executive-level communication;
  • Proficiency in CRM software (e.g., HubSpot) to manage customer relationships and drive progress;
  • Strong interpersonal and communication skills that build trust and create exceptional client experiences;
  • A self-motivated, results-driven attitude towards customer success;
  • Bachelor’s Degree in any field;

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