Wealth and Insurance Management Representative

2 weeks ago


Taguig, National Capital Region, Philippines Santaisabel Full time

Job Description:

We are seeking a highly skilled and experienced Customer Service Representative to join our team in the National Capital Region. The successful candidate will be responsible for delivering exceptional customer service by addressing customer queries and concerns related to Wealth/Insurance Management.

About the Role:

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to establish rapport and promote effective relationships with customers. You will be expected to effectively facilitate customer interactions following the Company's service strategy and policies, while also anticipating customers' future needs and providing options for holistic service.

Key Responsibilities:

  • Answers customer calls and addresses issues/concerns regarding Wealth/Insurance Management
  • Assesses customers' needs/requests by effective information gathering, research, and problem-solving based on standard processes
  • Provides accurate and complete needed/requested information following a set of call flows and processes
  • Communicates appropriate options to provide timely and long-term resolution
  • Clearly and accurately documents/logs all customer interactions following quality standards
  • Coordinates with higher levels of support for out-of-scope type concerns
  • Mentors new joiners, subject-matter experts/floor support, and participates in special tasks as assigned

Requirements:

To be successful in this role, you will require:

  • At least 1.5 years to 3 years of Call Center experience as a Customer Service Representative
  • >1.5 years to 3 years of experience in servicing Wealth/Insurance Management engagements/accounts
  • Excellent communication and interpersonal skills
  • Able to carry on spontaneous and personable conversations in English
  • Ability to deescalate irate or difficult customers
  • Typing/keyboarding proficiency
  • Basic computer and internet literacy

Working with Us:

Santaisabel is a dynamic and rapidly growing company that offers a range of career opportunities for talented individuals. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a positive and supportive work environment.



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