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Network Operations Specialist

2 weeks ago

Manila, National Capital Region, Philippines TGI Full time
Job Description

The Junior Network Operations Analyst will participate in activities that improve existing service operations and operationalize new service portfolio to achieve service excellence, operational efficiency, and customer retention.

  • Accomplish assigned tasks in a timely manner for the betterment of the organization.
  • Follow effective processes and comply with escalation protocols.
Key Responsibilities
  • Report significant events to the Shift Manager and participate in shift turnovers.
  • Contribute to knowledge relevant to Service Operations.
  • Collaborate with other team members to improve workflows, documentation, standards, and processes.
Availability Management
  • Evaluate availability and capacity-related issues and provide suggestions.
Capacity Management
  • Ensure managed devices' resources are within acceptable thresholds.
  • Escalate threshold breaches.
Risk Management
  • Identify risks to people and processes needed for Operations that may impact clients, Sales Groups, and stakeholders.
Service Level Management
  • Comply with processes, procedures, guidelines, and policies to ensure SLAs are met or exceeded.