Network Operations Technician
5 days ago
Job Profile
The Field Support Specialist is primarily involved with analyzing, installing, configuring, and maintaining network infrastructure and application components. This role performs a wide variety of evaluation, installation, and training tasks to ensure performance measures are met.
Key Responsibilities
- Analyze and troubleshoot complex PC/mobile device/point of sale problems
- Troubleshoot malfunctions of network hardware and software applications, telephone, and security systems
- Document/log all activities, including details on the end user, problem summary, solution summary, installation notes, and job progress
Requirements and Qualifications
- Bachelor's Degree in IT or related field
- 4+ years of data networking experience
- CCNA Certification
- Experience with Cisco Meraki, Fortinet, and other related networking equipment
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