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Digital Services Lead

2 weeks ago

Pasig, National Capital Region, Philippines TaskUs Full time
About Us:
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies. We have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.

Job Description:
As a Senior Client Services Manager, you will play a key role in driving business growth and developing strategies for client success. You will work closely with cross-functional teams to deliver exceptional results and develop process improvements to enhance client experiences.

Your Key Responsibilities:
- Develop and implement strategies for client growth and success
- Ensure client satisfaction and loyalty through effective relationship management
- Collaborate with cross-functional teams to deliver exceptional results
- Develop and implement process improvements to enhance client experiences

Requirements:
- 3+ years experience in a consulting and/or account management role in retail and/or social media verticals
- 3+ years experience in managing customer care, call centers, and/or back office operations preferred
- 3+ years experience in start-ups or high growth companies preferred

About TaskUs:
We welcome applicants of different backgrounds, demographics, and circumstances. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.