Conversational Insights Analyst

5 days ago


Taguig, National Capital Region, Philippines Neksjob Full time

We are Neksjob, a dynamic organization seeking a skilled Conversational Insights Analyst to join our team. As a key member of our analytics unit, you will play a vital role in unlocking valuable insights from customer conversations.

In this exciting position, you will be responsible for implementing and maintaining speech analytics software, developing and managing speech analytics models and call categorization schemes, and ensuring the integrity and quality of data within the system.

Our ideal candidate has excellent analytical skills, with the ability to analyze large volumes of call data to identify trends, patterns, and insights. You will also generate reports and dashboards to communicate your findings to stakeholders and provide actionable recommendations to improve customer service, sales, and compliance.

As a Conversational Insights Analyst at Neksjob, you will work closely with cross-functional teams to understand their needs and provide tailored analytics solutions. You will participate in strategy meetings to align speech analytics objectives with business goals and monitor and refine speech analytics processes and models to enhance accuracy and relevance.

To succeed in this role, you must have strong communication skills, with the ability to train team members and stakeholders on how to use speech analytics tools and interpret the results.

The estimated salary for this position is $90,000 per year, commensurate with experience.



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