Digital Customer Experience Associate

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱1,200,000 - ₱1,500,000
Customer Service Representative Job Description

This role is for an individual who can provide top-notch customer service in a remote work environment. The ideal candidate will be able to communicate effectively with customers, resolve issues efficiently, and maintain a positive attitude.

Main Responsibilities:

  • Deliver exceptional customer service through strong communication skills in English and Vietnamese.
  • Prioritize tasks and interactions while managing multiple requests and concerns.
  • Utilize technical knowledge and troubleshooting skills, well-versed in Excel and MS Office tools.
  • Maintain excellent written and oral communication, listening, and comprehension skills.
  • Effectively de-escalate customer frustration and build strong relationships.

Required Skills and Qualifications:

  • Minimum 3 years of international contact center experience.
  • Strong problem-solving skills and ability to work independently.
  • Dedication to customer experience and ability to adapt to changing requirements.

Work Environment:

  • This role requires a secure workspace and effective internet connectivity for remote work.

Note: This job description is subject to change based on business needs.

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