Operations Supervisor
5 days ago
Become an integral part of our team and contribute to delivering exceptional customer experiences for Canon New Zealand.
Job Description:- Answer voice messages, make outbound calls, emails, and respond to customer inquiries while processing contract creation and communicating resolution effectively.
- Proactively identify customer issues and provide accessible support options, ensuring seamless customer interactions.
- Demonstrate quality standards by adhering to Quality Monitoring guidelines and upholding professionalism throughout customer engagements.
- Accurately update Call / Email Management databases with details following established client procedures.
- Clearly communicate guidelines to customers according to established client protocols.
- Stay up-to-date with the latest product knowledge and technical skills using available resources to enhance performance.
- Escalát issues outside service boundaries to Team Leaders as required, prioritizing effective issue resolution.
- Deliver exceptional customer experiences by exceeding their expectations and creating a positive impression during all interactions.
- Collaborate on Ad Hoc projects or assignments assigned by Team Leaders, contributing to the team's overall success.
- Verify information accuracy through external tools and update records accordingly, ensuring data integrity.
- Develop cross-functional skills and handle other LOBs (line of business) as assigned by the Team Leader.
- A diploma or bachelor's degree in a relevant field is highly recommended. Otherwise, any basic degree or diploma will be considered.
- Prior experience in call handling or email handling for 6 months or more is essential. A background in collections and skip tracing is preferred.
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Operations Supervisor
2 days ago
Taguig, National Capital Region, Philippines Bakemasters Inc. Full timeBakemasters Inc. is seeking an exceptional Operations Supervisor to join our team.Responsibilities:The Operations Supervisor will be responsible for overseeing the production process.They will work closely with department heads to ensure that policies and goals are upheld.This role involves supervising and motivating a team of workers.Ensuring health and...
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Operational Supervisor
3 days ago
Taguig, National Capital Region, Philippines DoubleDragon Properties Corporation Full timeJob Summary:We are seeking a highly skilled and experienced Operational Supervisor to join our team at DoubleDragon Properties Corporation. The successful candidate will be responsible for overseeing the smooth operation of our hotel's front office, ensuring that all guests receive exceptional service and support.About Us:At DoubleDragon Properties...
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Central Operations Team Supervisor
6 days ago
Taguig, National Capital Region, Philippines Arch Global Services (Philippines) Inc. Full timeArch Global Services (Philippines) Inc. is seeking a highly skilled and experienced Central Operations Team Supervisor to join their team. As a Central Operations Team Supervisor, you will be responsible for supervising and coordinating the activities of the Central Operations team to ensure that they meet their service level agreements and maintain...
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Operations Supervisor
2 weeks ago
Taguig, National Capital Region, Philippines Myglit Full timeTaguig, National Capital Region, PhilippinesOperations Supervisor (Retail Account)Myglit Taguig, National Capital Region, Philippines3 days ago Be among the first 25 applicantsJob title: Operations Supervisor (Retail Account)Work Setup: Brick and Mortar in MckinleyShift: Shifting ScheduleSD: ASAPJob Description:Manage and Lead a team of agents for a Retail...
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Operations Supervisor
1 day ago
Taguig, National Capital Region, Philippines Teleperformance Full timeAbout the roleThis is a full-time Operations Supervisor (Accounts Receivable) role based in Taguig City, Metro Manila. You will be overseeing the Accounts Receivable team at Teleperformance, a leading global customer experience management company. In this role, you will play a key part in ensuring the smooth and efficient running of the organisation's credit...
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Restaurant Operations Supervisor
2 days ago
Taguig, National Capital Region, Philippines Ayala Land Inc. Full timeAbout the RoleAs a Restaurant Operations Supervisor, you will be responsible for leading and motivating a team of service staff, fostering a positive and efficient work environment that promotes excellent customer service and drives revenue growth.You will also maintain high standards of food safety, hygiene, and service in compliance with hotel policies,...
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Financial Operations Supervisor
5 days ago
Taguig, National Capital Region, Philippines AboitizPower Full timeKey ResponsibilitiesAssess and mitigate risks associated with pricing strategiesDevelop pricing models to maximize profitabilityEnsure compliance with relevant regulationsProvide analytical support to the Commercial Finance Business PartnerMaintain knowledge of power industry market dynamics and operationsAs a Pricing and Risk Supervisor, you will play a...
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Y42 Facility Operations Supervisor
3 weeks ago
Taguig, National Capital Region, Philippines Neksjob Philippines Full timeWe're Hiring Operations Supervisor Are you a strong leader with a passion for driving team success? Join us as an Operations Supervisor and take your career to the next levelKey Responsibilities:Supervise, coach & mentor a team of customer service representatives Monitor productivity, quality & ensure policy adherenceAnalyze performance metrics & implement...
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Operations Supervisor
4 days ago
Taguig, National Capital Region, Philippines Black Tie Entertainment Management Full timeAV Operations SupervisorJob Description:We are hiring an AV Operations Supervisor who will lead, supervise, and mentor our team of Audio-Visual (AV) technicians. This role does not require technical AV experience. What we're looking for is a strong leader with excellent people management skills, a good attitude, and a natural sense of professionalism. The...
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Merchant Operations Supervisor
4 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the Job:The Merchant Operations Supervisor will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. The perfect candidate should be comfortable mentoring and guiding a team, comfortable with people across the organization, and...
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Operations Supervisor
2 days ago
Taguig, National Capital Region, Philippines iOPEX Technologies Full timeJob Requirements:Must have 2-3 years' work experience in Facilities, Vendor Management and/or Purchasing/Procurement ManagementMust have experience as a Facilities Supervisor for at least 1 yearAwareness of health and safety and cleanliness of workplaceMust have experience in dealing with building engineers for coordination purposes.Experience with calendar...
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Y42 Facility Operations Supervisor
2 weeks ago
Taguig, National Capital Region, Philippines Neksjob Philippines Full timeWe're Hiring Operations Supervisor Are you a strong leader with a passion for driving team success? Join us as an Operations Supervisor and take your career to the next levelKey Responsibilities:Supervise, coach & mentor a team of customer service representativesMonitor productivity, quality & ensure policy adherenceAnalyze performance metrics & implement...
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Operations Supervisor
2 weeks ago
Taguig, National Capital Region, Philippines Go-Get Data Consultancy Full timeJob title: Operations Supervisor (ANZ Domestic)Work Setup: Brick and MortarShift: Flexible ScheduleSalary: 35K max rateFormer employee of Teleperformance, either through a third party or directly. Not eligible for rehire.Must have worked in a BPO setting; experience in other sectors is not accepted.General Customer Service Responsibilities:Includes post-sale...
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Warehouse Operations Supervisor
2 weeks ago
Taguig, National Capital Region, Philippines Aboitiz Foods Full timeJob DescriptionThe Warehouse Operations Supervisor is responsible for overseeing and managing daily warehouse operations to ensure efficient, accurate, and timely handling of inventory and goods. This role is critical in achieving operational excellence and meeting business goals through optimized workflows, resource allocation, and compliance with...
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Store Operations Supervisor
7 days ago
Taguig, National Capital Region, Philippines OLYMPIC VILLAGE ENTERPRISES INC. Full timeWe are seeking an exceptional Store Operations Supervisor to join our team at OLYMPIC VILLAGE ENTERPRISES INC. This key leadership role plays a critical part in driving business success by ensuring seamless store operations, delivering outstanding customer experiences, and fostering a positive and productive work environment.About the Role:This position...
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Retail Operations Supervisor
6 days ago
Taguig, National Capital Region, Philippines WHR Global Consulting Full timeThe Retail Operations Supervisor role at WHR Global Consulting is an exciting opportunity for a skilled professional to join our team and contribute to driving business success.In this role, you will be responsible for supervising the performance of consumer electronics retail products, ensuring sales growth, profitability, and market competitiveness. This...
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Merchant Operations Supervisor
2 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the Job:The Merchant Operations Supervisor will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. The perfect candidate should be comfortable mentoring and guiding a team, comfortable with people across the organization, and...
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Operations Supervisor Consumer Banking
2 days ago
Taguig, National Capital Region, Philippines Axos Business Center Full timeKey ResponsibilitiesAs an Operations Supervisor - Consumer Banking, you will play a critical role in ensuring the smooth operation of our Contact Center.You will be responsible for supervising a team of customer service representatives, coaching them to deliver exceptional customer experiences, and identifying opportunities for process improvements.Serve as...
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Financial Operations Supervisor
6 days ago
Taguig, National Capital Region, Philippines Citi Full timeJob DescriptionCiti is a leading global bank that offers a range of financial services. We are seeking an experienced Financial Operations Supervisor to join our team.The successful candidate will be responsible for preparing, reviewing and processing expense journal entries and reports to ensure compliance with Citigroup's Expense Management policy. This...
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Operations Supervisor
1 week ago
Taguig, National Capital Region, Philippines Bosch ASEAN Full timeOperations Supervisor (BPO setup)At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.Established in 1985 as a monitoring center and provider...