People Operations Coordinator: Enhancing Employee Experience

Job Overview

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors.

The company has expanded its workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries. Presently, we have a strong culture that enables us to explore new technologies, handle any challenge at a moment's notice, and master consistency in an ever-changing world.

We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.

As a key member of our global team, you will play a crucial role in supporting the HR function by assisting with various people operations activities and ensuring the smooth execution of HR processes. The ideal candidate will have a passion for HR and People Experience, excellent organizational skills, and a strong customer service orientation.

Key Responsibilities

• Work with the People team to deliver an empathic and customer service-focused experience for everyone.
• Provide support to employee questions and inquiries, delivering high-level customer service and consider how we innovate and advance our People Operations backbone.

Employee Lifecycle Management

• Assist with the full employee lifecycle, including pre-boarding, onboarding, offboarding, leave administration, employee change requests, and maintaining personnel records.
• This role will be in a global team, spanning Australia, US, UK, and India, specifically the delivery of new hire orientation and onboarding sessions in Australia.
• Coordinate HR-related documentation, such as employment contracts, offer letters, change letters, and HR-related correspondence in Rippling, and performance reviews in Lattice.
• Manage employee data in Rippling our HRIS (Human Resources Information System) while ensuring data accuracy and integrity. Ensure employee experience processes are met, e.g., referral payments, sign-on bonuses, etc.

Systems, Automation & Reporting

• Ensure rigorous QA processes are implemented and followed for all data entry tasks.
• Develop automation of HR processes in Rippling to eliminate manual repetitive tasks.
• Ownership of the People Confluence space and Human Resources Google drive, ensuring documents are up-to-date and accurate.
• Ensure the People Ops playbook is kept up to date with documented processes and links.
• Lattice administration including Surveys, RAD Review Cycles, Impact Conversations via 'Updates'.
• Report on people initiatives as required, including Surveys, RAD Review Cycles, Impact Conversations.

Employee Relations

• Zendesk triage, ensuring a 24-hour response time across tickets.
• Serve as a point of contact for employee inquiries regarding People policies, procedures, and benefits.
• Assist with employee relations documentation, including disciplinary actions, and performance management processes.

Qualifications and Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field is desired.
• 3-5 years of experience in HR administration or a similar role.
• Knowledge of Australian employment laws and regulations.
• Strong attention to detail and excellent organisational skills.
• Proficiency in Google Suite and HRIS software; experience with Rippling or similar HRIS platforms is preferred.

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