Operational Excellence Director

5 days ago


Manila, National Capital Region, Philippines iOPEX Tech Full time
Job Description

We are seeking a highly skilled Performance Excellence Manager/Team Lead to join our team at iOPEX Technologies.

The ideal candidate will be responsible for using analytical and quantitative methods to carry out business process improvement. This includes analyzing performance, identifying problems, and developing proposals and recommendations.

The selected candidate will work closely with internal and external stakeholders to implement new processes. They will also be responsible for overseeing the management of a project through regular status reporting and stakeholder management.

A strong understanding of business operations and analytical skills are essential for this role. The candidate should have experience in project management and people operations in a BPO setup. Lean/Six Sigma certification is preferred but not required.

Responsibilities:
  • Partner with key stakeholders to assess, deep dive and solve process gaps that impact the site's performance
  • Enhance performance management, including process improvement, benefits, and welfare programs, providing recommendations through data & insights
  • Analyze and share actionable insights and trends to Operations and support groups


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