Global Supply Chain Solutions Expert

3 days ago

Taguig, National Capital Region, Philippines beBeeSupplyChain Full time ₱3,000 - ₱5,000
Supply Chain Customer Service Specialist

Job Overview:

As a Supply Chain Customer Service Specialist, you will play a pivotal role in ensuring exceptional customer satisfaction by effectively managing the order-to-cash and procure-to-pay processes. You will serve as the primary point of contact for customers regarding supply chain-related inquiries, providing timely and accurate information to meet their needs.

Responsibilities:

  • Manage the order-to-cash process, including order processing, shipment scheduling, and delivery logistics to ensure timely and accurate fulfillment of customer orders.
  • Coordinate with internal departments, including production, logistics, finance, and sales to resolve customer issues or concerns.
  • Monitor inventory levels and production schedules to anticipate and proactively address potential supply chain disruptions or delays.
  • Provide excellent communication and interpersonal skills to effectively interact with customers, colleagues, and suppliers.
  • Collaborate with sales teams to identify opportunities for upselling or cross-selling products and services to customers.
  • Investigate and resolve customer complaints or issues related to product quality, delivery discrepancies, or billing discrepancies.
  • Continuously identify process improvements and efficiency gains within the supply chain customer service function to enhance overall customer satisfaction and operational effectiveness.
  • Stay updated on industry trends, best practices, and regulatory requirements related to supply chain management and customer service.

Requirements:

  • Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field.
  • Minimum of 3 years of experience in supply chain management, logistics, or customer service roles preferably in the 3PL Industry.
  • Excellent communication and interpersonal skills.
  • Attention to detail and accuracy in managing order processing and documentation.
  • Team player with a collaborative approach to working cross-functionally within a global organization.
  • Customer-focused mindset with a commitment to delivering exceptional service and building long-term relationships with customers.

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