Technical Solutions Specialist

2 weeks ago

Porac, Philippines beBeeTechnical Full time ₱900,000 - ₱1,500,000
Job Summary

The role of Technical Support Representative is a customer-facing position that involves providing technical assistance and troubleshooting support for clients across various industries.

In this role, you will be the primary point of contact for customers seeking technical support, responding to inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits
  • HMO Coverage plus a dependent
  • Dental Coverage with in-house dental assistance
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Shuttle services, company retreats and off-site events
  • Opportunities for growth and promotion
Conditions of Employment
  • Must be authorized to work in the country where the job is based
  • Background/security: May require Level II background and/or fingerprint check; drug screening may be required
  • Reasonable accommodation policy: If needed, contact Human Resources
  • Equal Opportunity Employer: We are committed to a diverse and inclusive workplace and prohibit discrimination
About Us

We help customers take on their CX and DX challenges, providing BPO, staff augmentation, contact center services, IT services and more. The group includes other brands with a global presence.

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