Global Technical Solutions Specialist

2 weeks ago

Porac, Philippines beBeeRepresentative Full time $60,000 - $75,000

Nulogy is a technology company that delivers innovative solutions to the supply chain. With a strong vision for collaboration and agility, our software platform enables Consumer Packaged Goods (CPG) companies to reduce waste, lower costs, and serve their customers better. Our technology is used by leading CPG organizations worldwide, including brands like Colgate-Palmolive, L'Oréal, and P&G. We've grown rapidly over the last decade, earning recognition with various awards, including Canada's Top Small & Medium Employers and Food Logistics Top 100 Software Provider.

As a Global Support Representative, you'll be part of a fantastic culture of capable and motivated individuals who solve challenging problems daily. You'll provide an exceptional customer experience while answering complex technical support questions from Nulogy's customers across the globe. This position focuses on serving EMEA time zones.

Key Responsibilities

  • Support customers via email and phone with their inquiries on a day-to-day basis
  • Manage customer expectations effectively and follow up on promises and time commitments
  • Log all customer communications accurately in our support ticket tracking tool
  • Understand customer business processes and software system processes
  • Complete regular tasks for customers, such as report creation
  • Ensure reported defects are thoroughly tested, replicated, and documented
  • Work closely with our development support team to resolve incidents timely and within SLA's
  • Update internal and customer-facing knowledge base with new support articles, videos, and training material
  • Able to occasionally travel and visit customers

About You

  • You understand the concept of providing an excellent customer experience
  • You're eager to build a strong rapport with our customers and their employees
  • You're friendly, empathetic, patient, and personable even under stressful circumstances
  • You have outstanding written and verbal communication skills
  • You can exercise the

  • Technical Solutions Specialist

    2 weeks ago

    Porac, Philippines beBeeSolutions Full time ₱4,000,000 - ₱6,000,000

    Technical Solutions SpecialistThis position offers an opportunity to leverage your technical expertise and drive product value through creative solutions. As a Technical Solutions Specialist, you will engage with customers to understand their requirements and develop innovative solutions that address their needs effectively.

  • Technical Solutions Specialist

    2 weeks ago

    Porac, Philippines beBeeSolutions Full time $103,879 - $115,456

    Job DescriptionWe are seeking a highly skilled Technical Solutions Specialist to join our Revenue Operation Department.In this exciting opportunity, you will play a key role in solving customer problems through creative solutions.You will work closely with sales teams and customers to deliver effective product value.Engage in technical discussions with...

  • Technical Solutions Specialist

    2 weeks ago

    Porac, Philippines beBeeTechnical Full time ₱900,000 - ₱1,500,000

    Job SummaryThe role of Technical Support Representative is a customer-facing position that involves providing technical assistance and troubleshooting support for clients across various industries.In this role, you will be the primary point of contact for customers seeking technical support, responding to inquiries, resolving issues related to hardware,...

  • Consulting Engineer

    3 weeks ago

    Porac, Philippines TRT Global Solutions Full time

    OverviewConsulting Engineering (CE) – IBM, Dell, HP, Cisco or equivalent Advanced Technical ExpertTRT Solutions Limited is a Global IT Services Company with 15 offices across Asia, Europe and the USA. The mission of TRT is delivering mission critical IT Server, Storage and Networking Infrastructure services in the form of Maintenance, Managed and...

  • Consulting Engineer

    3 weeks ago

    Porac, Philippines TRT Global Solutions Full time

    Overview Consulting Engineering (CE) – IBM, Dell, HP, Cisco or equivalent Advanced Technical Expert TRT Solutions Limited is a Global IT Services Company with 15 offices across Asia, Europe and the USA. The mission of TRT is delivering mission critical IT Server, Storage and Networking Infrastructure services in the form of Maintenance, Managed and...

  • Global WASH Expert

    2 weeks ago

    Porac, Philippines beBeeWash Full time $90,000 - $120,000

    Post Title: Senior Program Design SpecialistJob Overview:Come and shape our global program team's WASH initiatives as a Senior Program Design Specialist. You will be instrumental in designing, developing, and implementing water, sanitation, and hygiene projects across the organization.As a key member of the Global Program team, you will contribute to the...

  • Global Payroll Solutions Specialist

    2 weeks ago

    Porac, Philippines beBeepayroll Full time $100,000 - $120,000

    Job Opportunity: Payroll ConsultantWe are seeking a seasoned Payroll Consultant to lead the implementation and configuration of enterprise-scale payroll solutions for our global customer base.The successful candidate will work collaboratively with team members, as well as independently and confidently to manage their workload. They will be able to understand...

  • Global IT Support Specialist

    2 weeks ago

    Porac, Philippines beBeeSupport Full time $40,000 - $50,000

    Unlock Global Support ExpertiseWe are seeking a motivated and customer-focused IT Support Specialist to join our Helpdesk team. This role will primarily focus on providing first-level technical support to our global workforce during the night shift hours.The ideal candidate will have basic troubleshooting experience with macOS and Windows operating systems,...

  • Global Cash Collector

    2 weeks ago

    Porac, Philippines beBeeCashCollector Full time $40,000 - $60,000

    Job Title: Collections / Cash Apps SpecialistCollections Specialists play a vital role in our global organization by working efficiently to collect cash from customers.They manage high-volume multi-currency ledgers, ensuring adherence to agreed-upon terms and conditions.Developing and maintaining customer relationships both internal and external is also a...

  • Technical Solutions Developer

    2 weeks ago

    Porac, Philippines beBeeSoftware Full time ₱5,500,000 - ₱7,500,000

    As a key player in our organization, you will be responsible for designing and implementing innovative solutions that drive business growth.Key ResponsibilitiesDevelop technical designs for new developments and collaborate with technical leads and architects to review and refine them.Implement new business functionality on the appropriate software layer and...