Operations Coordinator

18 hours ago


Lipa City, Calabarzon, Philippines beBeeScheduling Full time $60,000 - $80,000
About the Role

This Operations Lead/Intake Specialist will be responsible for overseeing client-caregiver coordination, managing scheduling matrices and day-to-day logistics.

As a vital communication hub between clients, caregivers and office staff, they will maintain continuity of care and maximize caregiver utilization.

The ideal candidate will have 5+ years of experience in home health / healthcare scheduling or patient coordination, with proficiency in scheduling platforms like ClearCare, AlayaCare, AxisCare, or equivalent.

Strong organizational and time management skills under shifting priorities are essential, along with HIPAA-compliant behavior and familiarity with U.S. healthcare data protocols.

Experience working PST hours is also required.

  • Key Responsibilities:
    • Handle real-time caregiver-client scheduling, ensuring optimal match based on skill, location, and availability.
    • Monitor incoming care requests and coordinate responses within SLAs.
    • Maintain scheduling software with updated client/caregiver details.
    • Communicate proactively with caregivers and clients to confirm schedules, address changes, and manage coverage gaps.
    • Coordinate with care managers and back office for incident reporting and staff follow-ups.

Immediate Tasks (Week 1):

  • Complete system training on internal scheduling tools and SOPs.
  • Shadow outgoing schedulers or care managers to understand our process.
  • Start observing live scheduling adjustments and client/caregiver communication patterns.
  • Begin drafting and confirming schedules under supervision.

Required Skills and Qualifications:

  • 5+ years of experience in home health / healthcare scheduling or patient coordination
  • Proficiency in scheduling platforms like ClearCare, AlayaCare, AxisCare, or equivalent
  • Excellent written and spoken English
  • Strong organizational and time management skills under shifting priorities
  • HIPAA-compliant behavior and familiarity with U.S. healthcare data protocols
  • Experience working PST hours

We offer opportunities for career growth and professional development.


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