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Operations Insights Manager

2 weeks ago

Manila, National Capital Region, Philippines William Hill PLC Full time

We are seeking an experienced Operations Insights Manager to lead our reporting and analytics efforts and drive business success through data-driven insights.

Your Key Responsibilities:

  • Lead a team of reporting and analytics professionals to develop and maintain reports, dashboards, and data visualizations
  • Work closely with stakeholders to gather requirements and understand business needs
  • Develop and maintain business intelligence solutions using tools such as Tableau, Power BI, and QlikView
  • Collaborate with cross-functional teams to integrate data from various sources
  • Develop and maintain databases to store and manage large datasets
  • Continuously improve reporting processes and tools to increase efficiency and effectiveness
  • Provide training and support to end-users on reporting tools and best practices

About You:

  • Proven experience in leading reporting and analytics teams, preferably in a contact centre environment
  • Advanced knowledge of database management systems, data visualization tools, and reporting software
  • Strong leadership and management skills, with ability to motivate and develop team members
  • Excellent written and verbal communication skills, with ability to present to senior stakeholders
  • Ability to work independently and collaboratively as part of a team
  • Highly organized and detail-oriented, with strong time management skills
  • Experience with Agile methodologies and collaboration tools a plus