Support Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeTechnical Full time ₱500,000 - ₱800,000
Job Title: Technical Support Professional

Key Responsibilities:
  • Provide technical assistance to end users via remote support.
  • Troubleshoot and resolve hardware, software, and network issues for PCs, Windows operating systems, and Apple mobile devices.
  • Diagnose and address fundamental network problems remotely.
  • Manage support requests through a ticketing platform and maintain clear communication with users to ensure prompt resolutions.
Additional Tasks:
  • Offer level one triage for VDI users.
  • Elevate complex incidents to senior technicians as necessary.
  • Adhere to IT security policies concerning confidentiality and data protection.
  • Address printing concerns, both local and network-based.
  • Resolve audio and video issues during video conferencing sessions.
  • Administer new user onboarding processes by adding accounts to relevant systems.
  • Oversee user deactivation procedures by removing accounts from these platforms as required.
  • Provide ongoing support for Microsoft 365 and Active Directory environments.
  • Manage distribution groups within Office 365.
  • Add and remove user accounts in Vonage.
  • Resolve Vonage application-related issues.
  • Manage user accounts in the Mainframe system, including additions and removals.
  • Troubleshoot Barracuda VPN installation and connection challenges.
  • Perform password resets in the Mainframe system.
  • Monitor system health and performance using Data Dog.
  • Release emails and manage permitted senders through Mimecast.
  • Address OneDrive-related issues.
  • Deliver support and training for Microsoft applications.
Required Qualifications:
  • Exhibit exceptional organizational and time-management abilities.
  • Maintain confidentiality and handle sensitive requests professionally.
  • Demonstrate strong verbal and written communication skills.
  • Possess excellent interpersonal skills to support employees at all levels.
  • Operate independently in dynamic, remote work environments.
  • Have prior experience providing support for PC hardware, Windows 10/11, and Apple iOS devices.
  • Understand basic networking concepts and be adept at troubleshooting issues.
  • Be experienced in Microsoft 365 applications, including Exchange Online, Teams, and OneDrive.
  • Familiarize yourself with Azure Virtual Desktop Infrastructure (VDI) environment.
  • Capable of creating and managing distribution groups within Office 365.
  • Familiar with on-premises Active Directory, particularly user and group management.
  • Knowledgeable in ITIL principles and IT Service Management (ITSM) frameworks.
  • Previously supported executive-level personnel.

Our ideal candidate will have strong problem-solving skills, attention to detail, and excellent customer service skills. The ability to multitask, prioritize tasks effectively, and work under pressure is also essential. If you are a motivated individual looking to join our team, please apply today

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