IT Support Professional

24 hours ago

Cabuyao, Calabarzon, Philippines beBeeTechnical Full time ₱1,200,000 - ₱1,500,000
Job Summary

We are seeking a detail-oriented professional to provide technical support across the organization. This remote role is crucial in delivering exceptional IT service to employees at all levels, including senior and executive leadership.

Key Responsibilities:
  • Offer technical support for PCs, Windows operating systems, and Apple mobile devices.
  • Detect and resolve hardware, software, and fundamental network issues remotely.
  • Document and manage support requests through FreshService.
  • Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.
  • Escalate complex incidents to senior technicians as required.
  • Comply with company policies concerning security and confidentiality.
  • Troubleshoot audio and video issues during video conferencing sessions.
Required Qualifications:
  • Exceptional organizational, time-management, and follow-up skills.
  • Maintains confidentiality and addresses sensitive requests professionally.
  • Possesses strong interpersonal skills supporting employees at all levels.
  • Familiar with Microsoft 365 applications, Azure Virtual Desktop Infrastructure, and IT Service Management frameworks.
  • Experienced in providing support for PC hardware, Windows operating systems, and Apple iOS devices.

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