
Senior Quality Professional
5 days ago
About TaskUs:
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies.
Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors. The company has expanded its workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries.
We foster a culture of constant motion, exploring new technologies and being ready to handle any challenge at a moment's notice. We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.
The role requires monitoring program metrics, providing insights and analysis, and helping manage the implementation of service and process improvement programs and efforts. You will leverage your analytical skills to create a metric-driven determination of successes and identify opportunities for improvement.
A strong drive for results and excellence is necessary, along with cultivating effective business relationships to resolve outstanding quality issues. Effective communication and collaboration with other Quality Assurance leaders are also essential.
Required Skills and Qualifications:
- Analytical skills
- Strategic capability
- Problem-solving expert competency
- Results-oriented approach
Benefits:
We offer a competitive salary, comprehensive benefits package, and opportunities for internal mobility and professional growth at all stages of an employee's career.
What You Will Achieve:
- Program metrics and service level requirements for quality will be met consistently.
- You will contribute to creating a metric-driven determination of successes.
- Opportunities for improvement will be identified and addressed through impactful and measurable action plans.
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