Senior Microsoft 365 Customer Support Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000
About the Job

We are looking for a seasoned Microsoft 365 professional with strong customer service skills to provide exceptional support to our clients.

Key Responsibilities
  • Deliver top-notch first-line support, ensuring clear and empathetic communication with customers.
  • Capture and document customer requirements and issues accurately, focusing on thoroughness and attention to detail.
  • Manage and troubleshoot Microsoft 365 configurations, permissions, and security settings, guaranteeing high reliability and performance.
  • Collaborate with customers and internal teams to resolve any issues with Microsoft 365 services, prioritizing customer satisfaction and timely response.
  • Liaise with customers to understand their needs, ensuring they feel supported and valued. Continuously seek feedback to enhance service quality.
Qualifications
  • Microsoft 365 Certified Administrator certification is required.
  • At least 2 years of experience in a customer-facing role, preferably within IT, SaaS, or customer success environments.
  • Proficient in the entire Microsoft 365 suite, including Exchange, Teams, SharePoint, and OneDrive.
  • Exceptional verbal and written communication skills to simplify technical terms for non-technical users.
  • A customer-centric mindset with a commitment to delivering an outstanding service experience.

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