Real Time Operations Manager

2 weeks ago

Tarlac City, Central Luzon, Philippines beBeeProductivity Full time ₱450,000 - ₱600,000
Job Summary

We are seeking a highly skilled Real Time Operations Manager to join our team. This is an exciting opportunity to lead and motivate teams to achieve goals and objectives.

This role involves monitoring real-time queues, analyzing data to identify trends and areas for improvement, and developing processes to improve efficiency and productivity.

About the Role
  • Maintain accurate and up-to-date records of key performance indicators (KPIs) such as service level, abandonment rate, and handling capacity.
  • Analyze KPI data to identify trends and areas for improvement, and develop strategies to address any issues.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Lead and motivate teams to achieve goals and objectives.
  • Communicate effectively with team members, management, and clients.
Key Requirements
  • At least three years of work experience in a call center environment.
  • Basic knowledge of MS-Excel.
  • Basic understanding of call center KPIs: AHT, Service Level.
  • Good verbal and written communication skills.
  • Demonstrated leadership skills; ability to take the lead in making improvements and resolving issues.
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are committed to creating a positive and supportive work environment that fosters collaboration and teamwork.

How to Apply

To be considered for this role, please submit your resume and cover letter via email.

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