Remote Sales Support Professional

7 days ago

Tanauan, Calabarzon, Philippines beBeeDigital Full time $30,000 - $50,000
Job Overview

The role of a Digital Sales & Support Representative involves delivering top-tier service and sales support to enhance the buyer's journey. This is an opportunity for those who transform questions into solutions, challenges into opportunities, and conversations into conversions.

We are looking for a motivated and customer-focused individual to join our remote team as a Digital Sales & Support Representative. You will support customers throughout their shopping experience while contributing to sales goals and retention.

Key Responsibilities
  • Customer Assistance: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
  • Sales Support: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions.
  • Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
  • Brand Representation: Deliver a personalized experience that reflects each brand's voice, values, and standards.
  • Customer Insights: Record and share feedback that can help improve customer experience and internal processes.
  • Team Collaboration: Partner with the internal team to align on trends, performance, and ways to level up the customer journey.
Requirements
  • At least 1 year of experience in e-commerce, customer service, or sales support.
  • Excellent written and verbal communication skills.
  • Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus.
  • Calm under pressure and comfortable with multitasking in a remote, fast-paced environment.
  • Detail-oriented, self-motivated, and solution-focused.
Why Work With Us?
  • Performance-based raises and commission opportunities.
  • Paid time off to relax and recharge.
  • HMO health coverage for peace of mind.
  • Recognition bonuses to celebrate your wins.
  • 100% permanent work-from-home setup.
  • Supportive and collaborative team culture with room for career growth.

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