
Patient Scheduling Specialist
1 day ago
We are seeking a highly skilled Family Medicine Scheduling Expert to join our remote team. This role involves providing exceptional customer service to patients over the phone, scheduling appointments, verifying insurance coverage, and maintaining accurate patient records within Athena EHR.
Key Responsibilities:
Customer Service
• Greet callers in a professional and courteous manner, addressing patient needs promptly.
• Schedule primary care appointments for annual exams, chronic care follow-ups, acute visits, and preventive screenings.
• Verify patient insurance coverage and eligibility, including co-pays, deductibles, and network status.
Patient Records
• Maintain and update patient records accurately in Athena EHR.
• Assist with patient portal setup and troubleshooting.
Clinical Collaboration
• Collaborate with clinical staff to ensure smooth patient flow and timely care delivery.
• Respond to patient inquiries regarding test results, referrals, and follow-up instructions in alignment with practice policies.
Required Qualifications:
Experience
• 2+ years of experience in a medical office setting, preferably in family medicine or internal medicine.
Skills
• Proficiency in Athena EHR, including scheduling, documentation, and patient communication features.
• Strong knowledge of primary care visit types, referral processes, and insurance requirements.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
Preferred Qualifications:
Education
• High school diploma or equivalent required.
Training
• Basic computer skills and training in Athena EHR.
Work Environment
• Monday to Friday, 8:00am - 5:00pm EST.
• Maryland location.
Job Type
• Full-time.
• Remote work available.
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