Medical Support Specialist

14 hours ago

Lipa City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱35,000 - ₱50,000

Join us in delivering exceptional patient experiences through efficient and professional communication.

We are seeking a Medical Receptionist to manage high volumes of inbound calls, coordinate appointments, and respond to first-line inquiries with warmth, clarity, and accuracy. Your role will involve:

  • Patient Communication: Answer and manage incoming phone calls, ensuring patients are supported with timely and accurate responses.
  • Email Support: Respond to inbound email inquiries, including appointment requests, general questions, and patient follow-ups.
  • Scheduling Management: Make, modify, and confirm patient bookings across multiple practitioners and time zones where applicable.
About the Role

This is an exciting opportunity to work as part of a fast-paced virtual team, providing administrative support to our clinical staff. You will be responsible for updating and maintaining patient information, coordinating follow-up appointments, and ensuring documentation and correspondence are accurate and privacy-compliant.

Requirements

To succeed in this role, you will need:

  • Administration Experience: Previous experience in a remote receptionist, administration, or customer service role—ideally in a medical or healthcare setting.
  • Communication Skills: Excellent verbal and written communication skills with a professional and friendly tone.
  • Technical Skills: Proficient in patient management software and Microsoft Office (Outlook, Word, Excel).
What We Offer

We offer a supportive and rewarding career experience, including:

  • Flexible Working Arrangements: Work from home, day shift, Monday to Friday 7:00AM – 4:00PM PHT.
  • Training and Development: Opportunities for career development and training programmes.
  • Benefits: Comprehensive HMO and government-mandated benefits.

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