Medical Support Specialist

24 hours ago

Lipa City, Calabarzon, Philippines beBeePatientServices Full time $35,000 - $55,000
Job Overview

A Patient Services Advocate plays a vital role in addressing patient inquiries and concerns. This role involves active listening, interviewing patients to understand their needs, and coordinating information among patients, family members, medical personnel, and administrative staff.

Key Responsibilities
  • Answer incoming calls according to established protocols and departmental standards.
  • Assist patients with their queries and concerns, providing empathetic and professional support.
  • Collect outstanding balances from patients while maintaining a respectful and courteous demeanor.
  • Support third-party entities, such as insurance companies, with questions regarding patients' accounts, ensuring accurate and timely resolutions.
  • Place outbound collection calls according to procedure and departmental standards, prioritizing effective communication and results-driven approaches.
  • Assist patients with billing queries and concerns, providing clear explanations and guidance.
  • Maintain the confidentiality of patient information, adhering to strict HIPAA guidelines and principles.
  • Work collaboratively as part of a team, supporting department and company goals, policies, and objectives.
  • Be reliable, punctual, and maintain good attendance, adhering to established break times and schedules.
  • Perform other related duties as assigned or required.
Requirements
  • Preferably a College Graduate or at least 2 years of college education, preferably in a field related to medicine or healthcare.
  • Strong written and verbal communication skills, with ability to articulate complex information in a clear and concise manner.
  • Ability to work effectively with minimal supervision, demonstrating initiative and self-motivation.
  • Capacity to handle confidential information, upholding the highest standards of integrity and professionalism.
  • Basic mathematical calculation skills, with ability to accurately process financial transactions.
  • Detail-oriented approach, with attention to accuracy and precision in all aspects of the role.
  • Proficient in using email and other digital tools, with ability to adapt to new technologies and systems.
  • Highly motivated self-starter, with passion for delivering exceptional customer service and results-driven performance.
  • Organized, able to set priorities and meet deadlines, with ability to manage multiple tasks and responsibilities.
  • Dependable and reliable, with strong work ethic and commitment to excellence.
  • Team player, supportive of department and company goals, policies, and objectives, with ability to collaborate effectively with others.
  • Flexibility with schedule required, with ability to adapt to changing priorities and demands.
  • At least 1 year of call center experience related to medical accounts and programs is highly desirable.

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