Customer Service Representative

1 month ago


Calamba, Calabarzon, Philippines Neksjob Philippines Full time
Key Responsibilities:

• Answer incoming calls from customers and address their inquiries and requests in a timely manner.
• Sort and manage customer inquiries effectively, providing solutions and escalating where necessary.
• Develop and maintain accurate files and records of customer interactions.

• Provide high-quality customer service, handling requests and concerns with a friendly, confident, and informed approach.
• Ensure seamless communication and problem-solving skills, adapting to changing customer needs.
• Maintain a strong command of computer skills, utilizing software and tools to enhance productivity.

Requirements:
• High School or equivalent education.
• At least 6 months of experience in a BPO environment.
• Excellent English communication skills.
• Strong customer service, problem-solving, and multitasking skills.
• Proficient computer skills and a willingness to work on-site.

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