Customer Service Ambassador
1 month ago
Cyberbacker Careers is seeking a skilled Customer Service Ambassador to join our team. In this role, you will be the first point of contact for clients, partners, and the public, providing exceptional service and support.
Job Description
You will be responsible for handling inquiries efficiently, routing them to the appropriate department or individual, and maintaining accurate records. A strong understanding of our business offerings, events, and updates is essential for providing informed assistance. You will also collaborate with various departments to resolve queries, facilitate services, and enhance the overall experience of our contacts.
Responsibilities:
• Provide professional and courteous service to clients, partners, and the public
• Respond to inquiries and resolve issues in a timely manner
• Maintain accurate records of interactions and feedback
• Collaborate with departments to resolve queries and improve customer satisfaction
• Stay up-to-date on business offerings, events, and updates to inform and assist contacts accurately
Requirements:
• Strong verbal and written communication skills
• Friendly and professional demeanor with a commitment to outstanding customer service
• Ability to effectively interact with people, internal and external
• Strong follow-through skills
• Good command of the English language
• Must be 18 years of age and above
Device Specification:
• Dual-core processor (Intel Core i5/i7 or AMD equivalent)
• Windows or Mac operating system
• At least 8GB of RAM with 60 GB of free hard disk space available
• High-speed internet connection (10 Mbps DSL/Fibr)
Salary
$45,000 - $55,000 per annum, depending on experience.
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