Diverse Client Portfolio Customer Service Representative Position

1 week ago

Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Title

A Customer Service Representative is needed to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients.

  • Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Required Skills and Qualifications

Qualified applicants must possess the following skills and qualifications:

  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Benefits

Our compensation and benefits packages are designed to be competitive and to grow with you over time. We offer a variety of benefits and incentives that go beyond a paycheck.

  • HMO Coverage plus a dependent
  • Rank & File: ₱100,000 coverage
  • Supervisors/Managers: ₱120,000 coverage
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Conditions of Employment

All MCI Locations

  • Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
  • Must be willing to submit to drug screening.

Reasonable Accommodation

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment.

Equal Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications.

About MCI

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

  • Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱2,000,000 - ₱4,000,000

    Job DescriptionMCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients.We're seeking Customer Service Representatives to support a range of customer service initiatives for a diverse portfolio of well-known clients.This role involves assisting customers with enquiries...

  • Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱18,000 - ₱30,000

    Remote Customer Service RoleWe are seeking enthusiastic agents to support a range of customer service initiatives for a diverse portfolio of well-known clients. The role involves assisting customers with inquiries and providing excellent service. Strong proficiency in English, both written and spoken, is required.Position DetailsThe position is remote...

  • Remote Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    Job OverviewMCI is a leading business process outsourcing company that delivers tailored solutions to meet the diverse needs of clients. With a commitment to excellence and innovation, we have established ourselves as a trusted partner in the industry.We're looking for enthusiastic customer service professionals to support a range of customer service...

  • Diverse Client Solutions Specialist

    1 week ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱60,000 - ₱100,000

    About This RoleWe are looking for a talented and enthusiastic individual to support our customer service initiatives.In this role, you will assist customers with enquiries and provide excellent service. You will be working on a range of projects with diverse clients, delivering tailored solutions that meet their needs.This is an exciting opportunity to...

  • Remote Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time $30,000 - $40,000

    Job OverviewAbout the RoleThis position is ideal for individuals who excel in customer service and are skilled at resolving issues creatively.The successful candidate will provide exceptional support to a diverse portfolio of clients, assisting with inquiries and delivering outstanding service. This opportunity allows you to contribute to high-impact...

  • Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines 360TRAINING INC. Full time $104,000 - $130,878 per year

    is a rapidly growing leader in online training and certification across a wide range of industries and professions. provides customers with the regulated training they need to get and keep jobs they want. Over the years, we have continued to grow our expansive library of regulatory-approved training courses with new content suited for today's modern...

  • Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Satellite Office Full time $70,000 - $120,000 per year

    CUSTOMER SERVICE REPRESENTATIVE (ORDER MANAGEMENT)Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER SERVICE REPRESENTATIVE (ORDER...

  • Professional Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱200,000

    OverviewMCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of its clients.We're seeking enthusiastic Customer Service Representatives to support a range of customer service initiatives for a diverse portfolio of well-known clients. In this role, you'll assist customers with...

  • Healthcare Customer Service Position

    1 week ago

    Taguig, National Capital Region, Philippines beBeeCustomerSupport Part time ₱13,000 - ₱130,000

    Customer Service Representative - Healthcare AccountThe role of the customer service representative involves providing exceptional support to customers via various communication channels. This position requires a candidate who can effectively resolve customer issues, while building trust and rapport with the clientele.As a customer service representative for...

  • Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines Job Hiring and Ramp Alerts Full time ₱37,000 per year

    Company DescriptionWe create exceptional experiences for customers across various platforms, including online, phone, social media, and in-person. We offer a range of services such as logistics, fulfillment, acquisition, sales, customer care, and support to clients in diverse industries including automotive, financial services, healthcare, retail, and tech...