Professional Customer Service Representative

1 week ago

Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱200,000
Overview

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of its clients.

We're seeking enthusiastic Customer Service Representatives to support a range of customer service initiatives for a diverse portfolio of well-known clients. In this role, you'll assist customers with enquiries and provide excellent service.

This is an opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

Candidates must have prior call center experience and reside within 80km of our office.

You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • Strong language proficiency in English
  • Work-from-home experience

To be considered for this position, applicants must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

  1. Handle inbound and outbound calls professionally and efficiently.
  2. Resolve customer issues on the first call through effective problem-solving.
  3. Research and retrieve information across systems to support customer needs.
  4. Accurately document interactions and process claims.
  5. Guide customers through options to find the best solutions.
  6. Follow scripts, policies, and procedures while using available resources.
  7. Protect customer privacy and handle sensitive information appropriately.
  8. Escalate complex issues to the appropriate team members.
  9. Stay current with training, updates, and program knowledge.
  10. Maintain consistent attendance and adhere to scheduling requirements.
Qualifications

Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Requirements

  • Must be at least 18 years old
  • High school diploma or equivalent
  • Prior call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

Our compensation package includes:

  • HMO coverage plus dependent
  • Rank & File: ₱100,000 coverage
  • Supervisors/Managers: ₱120,000 coverage
  • Dental coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning

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