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Customer Support Specialist

1 week ago

Iloilo City, Western Visayas, Philippines Metacom Full time
Job Overview:
Metacom is a leading company that values its customers. As a Customer Service Representative, you will be the first point of contact for customers seeking assistance. Your primary responsibility is to ensure that customers have a positive experience with Metacom, addressing their inquiries, resolving issues, and providing accurate information.

Key Responsibilities:
  • Customer Support: Handle customer inquiries via phone, email, or live chat, providing timely and professional responses.
  • Issue Resolution: Resolve customer complaints and issues with empathy and efficiency. Ensure customer satisfaction by delivering appropriate solutions in a timely manner.
  • Product Knowledge: Maintain a thorough understanding of Metacom's products and services to offer accurate information and troubleshooting assistance.
  • Order Processing: Assist customers with order processing, returns, exchanges, and refunds, ensuring smooth transactions.
  • Data Entry: Update and maintain customer accounts, log inquiries, and track resolutions in the CRM system.
  • Follow-up: Ensure customer queries and concerns are followed up promptly, with updates provided to customers as needed.
  • Feedback Collection: Gather customer feedback to identify potential areas for improvement in products or services.
  • Collaboration: Work with other departments (e.g., sales, technical support, and billing) to resolve complex customer issues.

Seniority Level: Entry level
Employment Type: Full-time
Job Function: Customer Service Representative