Cloud Services Specialist

1 day ago

Calamba, Calabarzon, Philippines beBeeTechnical Full time $60,000 - $90,000
Job Description

We are seeking a highly skilled Technical Support Engineer to provide expert-level technical assistance to high-profile enterprise clients.

The successful candidate will ensure the successful deployment and operation of cloud-based solutions, working closely with the consulting team to deliver seamless support services.

Key Responsibilities:

  • Provide world-class technical support for Assima's cloud-based platform, primarily hosted on AWS/Azure
  • Manage and support large-scale deployments of Assima services across enterprise environments
  • Analyze, troubleshoot, and resolve product issues efficiently; respond to tickets within defined SLAs
  • Review and validate HTML/XML templates based on client needs
  • Meet with clients to resolve technical issues and propose interim solutions when needed
  • Support and optimize internal IT systems and AWS environments
  • Participate in weekly meetings with R&D to evaluate product updates and bug fixes
  • Conduct regression and functionality testing on new software builds
  • Stay up to date and certified on relevant AWS services (e.g., EC2, S3, RDS, Lambda, CloudWatch)
  • Contribute to internal documentation and Assima's technical knowledge base
  • Recommend and implement infrastructure improvements using AWS best practices
  • Work collaboratively with clients, teammates, and stakeholders to meet project goals and deadlines
Required Skills and Qualifications

To be successful in this role, you will need:

  • A solid foundation in AWS services
  • Strong troubleshooting skills
  • Excellent communication and documentation abilities
Benefits

We offer a range of benefits, including:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
Other Opportunities

This is an exciting opportunity to join a forward-thinking organization and contribute to shaping the future of enterprise learning.

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