Global Order Management Specialist

7 hours ago

Cebu City, Central Visayas, Philippines beBeeOrder Full time ₱250,000 - ₱500,000
Job Description

As a seasoned professional, you will play a pivotal role in managing Order to Cash activities specific to order life cycle management from customer account creation until order delivery. Your expertise will drive timely resolution of any roadblocks/issues preventing Lexmark from meeting customer requirements.

You will collaborate with cross-functional partners within the Supply Chain network to ensure customer satisfaction by providing timely and proactive order status reporting, driving effective and efficient issue resolution on issues affecting customers' orders (including credit hold, customer claims and returns) while adhering to Lexmark rules, audit requirements and international regulations for each country.

Your primary responsibilities include managing Order Management, Logistics/Supply Chain, Customer Management and Communication, maintaining proactive, efficient and effective communication to customers, and guaranteeing compliance of operations.

Key Responsibilities:

  • Manage Order to Cash activities
  • Collaborate with Supply Chain partners
  • Ensure customer satisfaction
  • Drive issue resolution
  • Maintain compliance
Required Skills and Qualifications

To succeed in this role, you must possess excellent customer service skills, including managing customer expectations, projecting a positive and collaborative attitude, documenting concerns and providing regular and timely updates, empathic communication and listening skills, establishing connection and relationship, resolving complaints with a sense of urgency, converting detractors to promoters, handling difficult customers, building trust with customers and encouraging constructive feedback.

Additionally, you should have good analytical skills in DSO, Inventory analysis, planning, and be able to effectively communicate with local and international stakeholders, across different levels in the organization. You must also be proficient in MS Office and possess basic to advanced MS Excel knowledge.

  • Excellent customer service skills
  • Good analytical skills
  • Effective communication
  • MS Office proficiency
  • Basic to advanced MS Excel knowledge
Benefits

We offer a comprehensive benefits package, including HMO coverage from day 1 of employment for you and your dependents with Maternity coverage, Expanded Medical Benefit, Accident and life insurance, Dental and optical reimbursements, Free medical consultation with Lexmark's in-house doctors, Employee privilege access to lactating, gaming, music and sleeping room, Health and wellness activities, Work-life balance, Semi flex schedule and alternative work arrangements, Dress down Friday and Shift Allowance, Company-sponsored team bonding activities, Unlimited access to online learning, Diversity, Equity and Inclusion programs.

Eligibility guidelines apply.

Others

This is a full-time position with a seniority level of Associate and an employment type of Full-time. The job function is Accounting/Auditing, Analyst, and Finance, and the industry is IT Services and IT Consulting.

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