Operations Manager

Job SummaryWe are looking for a results-driven Operations Manager to oversee daily operations in our BPO team. This role is responsible for managing performance, ensuring service level targets are met, and driving process improvements. The ideal candidate has strong leadership skills, a solid background in BPO operations, and a passion for team development...

Job Title:Operations Manager About the Job:This role involves overseeing daily operations and driving productivity improvements. Key Responsibilities:Team Management: Lead a team of professionals to achieve operational goals.Process Improvement: Identify areas for improvement and implement changes to increase efficiency.Client Interaction: Engage with...

Operations Manager - Customer ServiceThis is a mid-to-senior level role where you will be responsible for managing a team of 80 FTEs. The successful candidate will have strong leadership and communication skills, as well as the ability to analyze data and make informed decisions.Key Responsibilities:Lead a team of operations managers to ensure seamless...

OverviewAbout Our ClientThis opportunity is with a large organization in the retail industry that operates across multiple regions. The company is well-established and known for its commitment to delivering quality products and services to its customers.Job DescriptionResponsibilitiesManage daily retail operations across multiple locations in Cebu to ensure...

The Senior Operations Manager (BPO) is responsible for driving operational excellence in a dynamic, fast-paced environment. This role oversees daily operations, optimizes workflows, and ensures adherence to service level agreements while implementing strategic process improvements. The manager leads cross-functional teams, manages resources efficiently, and...

Operations Management Leadership RoleThis role is responsible for overseeing large-scale operations and managing senior managers to ensure delivery against key performance indicators.Key ResponsibilitiesLead and manage collections operations, ensuring operational performance and compliance with targets and client service level agreements.Develop and coach...

Central Site Operations Specialist | HybridLeverage your technical expertise to drive operational efficiency and excellence in our hybrid Central Site Operations Specialist role.In this key position, you will work closely with internal teams and external partners to deliver exceptional service experiences across the organization. This is a unique opportunity...

Sales Operations Manager Job DescriptionConcentrix is looking for a Sales Operations Manager to join our team. This role will be responsible for reviewing and analyzing program performance, approving personnel activities, and identifying and overseeing program/problem resolution.Key Responsibilities:Review and analyze program performance to determine program...

About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

Operations HeadJob Summary:We are seeking a seasoned professional to lead our operations team.Responsibilities:Ensure strict adherence to operational controls and align them with business needs.Develop and implement standard processes and procedures in our operations offices.Monitor compliance of operations personnel and address customer service delivery...