Customer Success Manager
3 days ago
ECLARO Quezon City, National Capital Region, Philippines
Customer Success Manager1 week ago Be among the first 25 applicants
Role Title: Customer Success Manager
ECLARO: A quick Summary
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.
About the Role:
As a vital part of our Customer Success team, you will be an advocate for Destini's clients, focused on maximizing retention and delivering an exceptional customer experience for some of the most innovative food, beverage, and body brands in North America. This high-impact role involves managing a dedicated book of business—specifically targeting our smaller clients with lower contract values. You will act as a 'trusted advisor,' gaining a deep understanding of your clients' challenges, needs, and goals to help them achieve success with Destini. Success in this role requires confidence, organization, and a genuine enjoyment of building relationships with clients of varying experience levels, leveraging technology to maintain engagement efficiently. This role will report to the Senior Director, Destini Solutions.
Job Duties & Responsibilities:
- Become a Destini product expert and use your knowledge to educate, coach, and mentor clients on our solutions, enabling them to leverage insights effectively within their business.
- Build strong and positive client relationships through proactive communication, including emails, and live screen-sharing sessions, to support clients in achieving success within their Destini applications.
- Independently own customer retention by monitoring client health, managing communication and system updates, and proactively addressing potential retention risks.
- Develop strategies to expand engagement, enable adoption, and mitigate churn, aiming to increase client value through identifying upsell and cross-sell opportunities, particularly for clients whose needs may have evolved since they first signed on.
- Ensure smooth progress during client onboarding by collaborating with the implementation team and actively preparing new clients for success post-implementation, aligning their goals with Destini's solutions.
- Distill and share best practices across the client base, offering valuable insights and tailored advice to enhance customer engagement.
- Anticipate client needs and manage escalations, acting as a trusted advisor for both customers and internal partners in Sales and Support.
- Act as the voice of the customer by gathering and conveying client requirements and feedback to Destini's Product and Data teams, helping to inform future solution development and improve customer experiences.
Education & Experience:
- BA/BS degree in Business Administration or a related quantitative field of study.
- 1-2 years of experience in a customer-facing success, account management, sales, or strategic consulting role; experience with enterprise software or SaaS solutions is preferred.
- Direct experience working with and supporting SaaS solutions (Syndicated data experience a plus: Circana, NielsenIQ, or data within a Consumer Packaged Goods manufacturing environment).
- Strong analytical mindset with a proven track record in problem-solving and decision-making, combining conceptual thinking with quantitative skills.
- Exceptional communication skills for presenting, influencing, and engaging effectively with stakeholders at all levels.
- Proficient in Microsoft Office (Excel, PowerPoint, Word).
- Ability to manage multiple projects simultaneously with meticulous attention to detail, meeting deadlines in a fast-paced environment.
- Self-starter with excellent time management, able to work independently while building collaborative relationships across teams to deliver a seamless customer experience.
- Strong interpersonal and negotiation skills with a positive, team-oriented attitude and the ability to prioritize and remain composed under pressure.
- Client, Retail, or natural/specialty industry is a plus.
- Familiarity with contract management systems including DocuSign, Salesforce and or other CPQ management tooling is preferred.
- Experience with outreach tools or CRM automation to scale client communication and engagement.
-
Sr. Customer Success Manager
2 weeks ago
Quezon City, National Capital Region, Philippines Intogreat Solutions Full timeSr. Customer Success Manager (SaaS) | Permanent WFHThis is a remote position.We are a global company with a footprint in AU, NZ, USA, UK and the Philippines, providing offshore professional staffing solutions for small and medium-sized businesses across various industries, with a focus on Insurance, Home Loans, Financial Planning, Contact Centers, Banking,...
-
Customer Success Manager
12 hours ago
Quezon City, National Capital Region, Philippines UTAK Full timeAbout UTAKUTAK is a dynamic and innovative company dedicated to providing exceptional customer service. We are seeking a highly skilled Customer Success Manager to join our team.Job DescriptionTaking on a leadership role, formulate and execute strategic plans in line with company objectives.Setting and ensuring the reach of relevant team KPIs to maintain...
-
Customer Success Executive
5 days ago
Quezon City, National Capital Region, Philippines Isentia Full timeIsentia Quezon City, National Capital Region, PhilippinesCustomer Success ExecutiveThe role of Customer Success Executive (SEA) sits within the SEA Customer Success team, reporting to the Customer Success Manager (SEA). The role's primary function is supporting Isentia and Pulsar customers, by driving adoption and usage of the platform and services.This...
-
Customer Success Manager
2 weeks ago
Makati City, National Capital Region, Philippines Inventi Asia Full timeOn-site - Makati 1-3 Yrs Exp Diploma Full-timeJob DescriptionDescriptionCompany Overview: Inventi is a technology company with the simple goal of making buildings smarter. Our core product is a cloud-based platform to optimize property and facilities management for offices, condos, schools, and much more. In the last year, we've been rapidly expanding to...
-
Customer Success Advocate
5 days ago
Quezon City, National Capital Region, Philippines Isentia Full timeAbout IsentiaWe are an IT Services and IT Consulting company looking for a skilled professional to fill the position of Customer Success Executive. As a mid-senior level full-time employee, you will play a vital role in ensuring our customers derive value from their subscription.Your key responsibilities will include:Supporting existing customers by...
-
Customer Success Advocate
3 days ago
Quezon City, National Capital Region, Philippines ECLARO Full timeAbout the RoleECLARO is a leading professional services firm with a singular purpose: providing the right people to meet every client's needs. We help clients implement programs to promote innovation, automation, and process improvement.You will be an advocate for our clients, focused on maximizing retention and delivering exceptional customer experiences....
-
Customer Success Executive
12 hours ago
Quezon City, National Capital Region, Philippines Pan Asia Resources Philippines Inc Full timeAbout the RolePan Asia Resources Philippines Inc. is looking for a Customer Success Executive to join their team. The ideal candidate will have a proven track record of driving revenue growth and enhancing customer satisfaction.Key responsibilities include identifying opportunities to drive revenue growth through effective go-to-market strategies, developing...
-
Customer Success Manager
6 days ago
Makati City, National Capital Region, Philippines Sophos Full timeSophos Makati, National Capital Region, PhilippinesCustomer Success Manager - Mid-TouchSophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized...
-
Customer Success Manager
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Penbrothers Full timeAbout PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the RoleWe are looking for a Customer Success Manager, shaping exceptional client...
-
Customer Success Manager
6 days ago
Makati City, National Capital Region, Philippines Sophos Group Full timeAbout UsSophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed...
-
Customer Success Advocate
7 days ago
Quezon City, National Capital Region, Philippines Magic Mondayz Full timeAbout Magic MondayzMagic Mondayz collaborates with top Australian companies to establish remote teams in India, the Philippines, and Sri Lanka, focusing on hiring skilled teams to work on innovative technology projects.Our ClientOur client is a leading full-service payments and technology provider, driven by in-house research and development, cutting-edge...
-
Customer Success Partner
2 weeks ago
Quezon City, National Capital Region, Philippines Outsourced Full timeHybrid - Quezon City 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionAbout Us:Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your...
-
Customer Success Manager
12 hours ago
Quezon City, National Capital Region, Philippines Kangkong King Full timeJoin Our TeamKangkong King is a leading organization dedicated to excellence. We are seeking a talented Sales Staff member to join our team and contribute to our continued success.Job DescriptionThis Sales Staff position involves a range of responsibilities, including:Conducting market research to stay informed about industry trends and potential...
-
Customer Success Associate/Manager
1 week ago
Makati City, National Capital Region, Philippines Trends Group, Inc. Full timeI. PURPOSEThe Customer Success Manager for subscription services is responsible for promoting customer loyalty by ensuring that customers successfully achieve desired outcomes through full adoption of provided subscription services. Drives end-to-end adoption cycle by partnering closely with sales accounts teams, delivery teams, partners, and other relevant...
-
Customer Success Manager
1 week ago
Makati City, National Capital Region, Philippines JKILC Full timeCOMPANY PROFILE: In 2008, this IT software company was established. Their talent management system-specific offering aims to compile all HR-related data in an easily readable style.Position: Customer Success ManagerCompany Industry: IT CompanyWork Location: Ayala Avenue, MakatiWork Schedule: Weekends Off (8:00 AM - 5:00 PM)Salary: Php 30,000 - Php40,000...
-
Customer Success Manager
1 week ago
Makati City, National Capital Region, Philippines JKILC Full timeCOMPANY PROFILE: This IT software company was founded in 2008. The goal of their solution tailored to talent management systems is to gather all HR-related data in an understandable manner.Position: Customer Success ManagerCompany Industry: IT CompanyWork Location: Ayala Avenue, MakatiWork Schedule: Weekends Off (8:00 AM - 5:00 PM)Salary: Php 30,000 -...
-
Sr. Customer Success Manager
6 days ago
Makati City, National Capital Region, Philippines Planview GmbH, Software & Consulting Full timeCompany OverviewPlanview has one mission: to build the future of connected work, from ideas to impact.As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the...
-
Head of Customer Success
12 hours ago
Quezon City, National Capital Region, Philippines UTAK Full timeUTAK Quezon City, National Capital Region, PhilippinesHead of Customer SuccessUTAK Quezon City, National Capital Region, PhilippinesUrgent hiring, 1 openingPerks and BenefitsCompetitive Compensation + Performance Bonuses13th Month Pay + Holiday PayPrivate Medical and Dental InsuranceAllocated Budget for Remote Work Station + Care PackagesSupportive Work...
-
Customer Success Manager
12 hours ago
Mandaluyong City, National Capital Region, Philippines Vertiv Full timeAbout the RoleWe are seeking an experienced Account Executive to join our team at Vertiv. The successful candidate will be responsible for driving revenue growth and achieving sales targets.Key ResponsibilitiesDevelop and implement sales strategies to drive revenue growth and achieve sales targets.Build and maintain strong relationships with existing...
-
Customer Success Leader
4 days ago
Makati City, National Capital Region, Philippines Sophos Full timeCustomer Success LeaderSophos is a global leader in advanced security solutions. The company has acquired Secureworks, combining two pioneers in the cybersecurity industry with innovative AI-optimized services and products.We are seeking a skilled Customer Success Leader to focus on our most strategic customers. This role will involve managing named...
