Strategic Operational Improvement Specialist

1 week ago

Rizal, Philippines beBeeBusiness Full time $40,000 - $60,000

Peak Support is seeking a seasoned Business Process Analyst to enhance operational efficiency and effectiveness.

The ideal candidate will possess expertise in various disciplines including process analysis, requirements documentation, dashboard creation, and business case presentation.

  • Conduct thorough business process analyses and document requirements to optimize processes.
  • Create insightful dashboards to visualize key performance indicators (KPIs) and metrics.
  • Present compelling business cases supported by data analysis and insights.
  • Utilize MS Excel and MS PowerPoint proficiently for data analysis and presentation.
  • Employ Power Query and Power Pivot to manipulate and analyze data effectively.
  • Ensure fluency in English to facilitate clear communication and documentation.
  • Apply basic understanding of database theories and tables for data integration and reporting.

At Peak Support, we offer a positive, encouraging, and performance-driven culture that enables our team members to build rewarding, long-term careers. We're proud that our Glassdoor rating of 4.5 is the highest in the industry.

Requirements

We're looking for individuals with:

  • Proficiency in MS Excel and MS PowerPoint.
  • Experience with Power Query and Power Pivot.
  • Experience in creating interactive reports and dashboards using Power BI.
  • Basic understanding of database theories and tables.
  • Experience in scheduling and forecasting.
  • Proficiency in Salesforce reports and creating/modifying reports in both Classic & Lightning environments.
  • Knowledge of Zendesk Report Creation, including MAQLs.
  • Familiarity with MS PowerApps and MS Power Automate.
  • Ability to solve complex business problems using analytical models.
  • Previous experience in business analytics within the BPO industry.

Benefits include working from home with an established organization, exceptional team, and tremendous opportunities for growth. Our 100% remote work model supports the success of our team members.

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