Support Specialist

3 days ago

Mabalacat, Central Luzon, Philippines beBeeTechnical Full time $50,000 - $80,000

We are seeking an experienced technical professional to join our team as a Support Engineer. This role will involve providing expert technical support to customers globally, ensuring smooth operations and timely resolution of both critical and low-priority requests.

Key Responsibilities
  • Responding to and resolving escalated technical issues from lower-tier support teams.
  • Assisting with critical incidents escalated from the Incident Management team.
  • Helping customers with configuration issues and questions.
  • Maintaining monitoring and alerting systems to proactively identify and resolve potential issues.
  • Collaborating with other support teams and developers to resolve complex challenges.
  • Providing training and guidance to junior support staff.
  • Creating documentation and runbooks to assist with recurring issues.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • Experience working in a production/application support role.
  • Strong knowledge of hardware, software, and network systems.
  • Familiarity with querying languages like SQL and LookML.
  • Experience with tools such as New Relic, Sumologic, and Jira.
  • Automation experience using scripting tools like Postman and VS Code.
  • Experience with troubleshooting and resolving complex technical issues.
  • Able to read error messages and stack traces and translate them into action.
  • Knowledge of cloud-based services such as AWS.
  • Experience with RESTful JSON services is a plus.
  • Excellent communication and interpersonal skills.
  • Proficient in written and verbal communication in English.
  • Ability to work well in a fast-paced and constantly changing environment.
  • Customer-centric mindset with a strong focus on delivering exceptional service.
About Us

We are a design and marketing partner to millions of small businesses worldwide. We strive to make great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online, and on-the-go.

Why Work With Us

We offer a comprehensive solution that includes design, digital, and print capabilities. Our team is collaborative, inclusive, and innovative. We strive to empower each other and create a space where everyone can spark their next great idea.

EEO Employer

We are an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, medical condition, sexual orientation, gender identity, or any other protected characteristic.

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