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Technical Lead Job Description

1 week ago

Makati City, National Capital Region, Philippines Realbase Full time

As a Senior IT Operations Manager at Realbase, you will lead the day-to-day IT services and support activities locally in the Philippines and remotely for employees in Australia.

Main Responsibilities:
  • Lead IT Operations: Manage the daily IT operations, ensuring all systems and networks are monitored, maintained, and functioning effectively.
  • Supervise IT Support: Lead a team of junior IT staff, providing technical guidance and managing escalations to resolve technical issues promptly and efficiently.
  • Delivering IT Solutions: Assist in delivering new applications, systems, and technologies, ensuring smooth integration and operation within the existing IT infrastructure.
  • Ensure Security Compliance: Uphold IT security protocols and procedures, ensuring compliance with relevant standards and practices.
  • Manage IT Assets: Oversee the inventory of IT assets, including hardware, software licenses, and office equipment, ensuring proper management and accountability.
  • Financial Management: Utilize standard financial systems to capture budget requirements. Ensure budget adherence and address any overspend.
  • Support Remote Operations: Provide helpdesk services and IT support for local and remote employees, ensuring seamless IT systems and services operation.
  • Continual Service Improvement: Identify, document, plan, and deliver improvements based on feedback and learnings on an ongoing basis.

You will work closely with key stakeholders, including Country, Compliance, and IT Operations Manager, to align to business objectives.