Category Support Specialist
2 days ago
Discover your 100% YOU with MicroSourcing
As a Category Support Specialist at MicroSourcing, you will have the opportunity to make a real difference in the lives of our customers. You will be responsible for providing exceptional customer service, resolving product-related issues, and collaborating with suppliers to ensure timely delivery of spare parts and technical information.
Key Responsibilities:
- Action product support queries within outlined delegations (product replacement thresholds, requests for spare parts, etc.).
- Liaise with suppliers to request spare parts, technical information, and to answer complex product queries.
- Provide superior customer service to direct and indirect customers. Assist our customer service team and sales representatives with their queries in a timely and professional manner.
Benefits:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
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