Category Support Specialist

2 days ago


Manila, National Capital Region, Philippines MicroSourcing Full time

Discover your 100% YOU with MicroSourcing

As a Category Support Specialist at MicroSourcing, you will have the opportunity to make a real difference in the lives of our customers. You will be responsible for providing exceptional customer service, resolving product-related issues, and collaborating with suppliers to ensure timely delivery of spare parts and technical information.

Key Responsibilities:

  • Action product support queries within outlined delegations (product replacement thresholds, requests for spare parts, etc.).
  • Liaise with suppliers to request spare parts, technical information, and to answer complex product queries.
  • Provide superior customer service to direct and indirect customers. Assist our customer service team and sales representatives with their queries in a timely and professional manner.

Benefits:

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.


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