Category Administration Assistant
2 weeks ago
Discover your 100% YOU with MircoSourcing
Position: Category Administration Assistant
Location: 1880, Eastwood, Libis, QC
Work setup & shift: Work From Home | Day Shift
You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Job description:
- Action product support queries within outlined delegations (product replacement thresholds, requests for spare parts, etc.).
- Liase with suppliers to request spare parts, technical information, and to answer complex product queries.
- Provide superior customer service to direct and indirect customers. Assist our customer service team and sales representatives with their queries in a timely and professional manner.
- Build and maintain a Product Knowledge Base with details on frequently asked product questions to increase first contact resolution.
- Collate supplier and product data spreadsheets and, where needed, communicate and follow up as required.
- Support product information such as copy writing, photography, and proof reading.
- Provide administrative support as necessary and work with other teams to achieve outcomes.
- Assist with competitive research and analysis to ensure that the category stays in line with or ahead of competitors and is a market leader.
- Ensure Netstore is up to date and has the correct images, copy, and price. This includes, but is not limited to:
- Gathering and coding images, writing copy that meets SEO standards, ensuring all products have prices, and maintaining the order and structure of the Netstore.
- Check orders have been placed on time and delivery dates are met.
- Collate supplier and product data spreadsheets and, where needed, communicate and follow up as required.
- Support product information such as copy writing, photography, and proof reading.
- Provide administrative support as necessary and work with other teams to achieve outcomes.
What You Need:
- Previous successful Customer Service experience.
- Strong written and oral communication skills.
- Proficient with Excel.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%
For more information, visit https://www.microsourcing.com/
*Terms & conditions apply
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