Career Opportunity as Order Management Specialist

6 days ago

Rizal, Philippines beBeeCustomer Full time ₱3,500,000 - ₱5,000,000
Job Opportunity:

This is a great career opportunity for someone who is looking to join an international company with a vibrant, friendly, and supportive working environment.

The Customer Success Coordinator ensures a smooth client experience by managing orders from intake to invoicing with accuracy and efficiency. Supporting the company's mission to deliver quality branded solutions, CSR works closely with internal teams and clients to maintain operational excellence and clear communication.

Key Responsibilities:

  • Order Management: Review incoming orders for accuracy, margin requirements, and artwork readiness. Coordinate timelines with vendors and ensure orders are aligned with client expectations.
  • Client Communication: Respond to client questions, requests, and updates in a clear, concise, and timely manner. Escalate challenges proactively, offering solutions and ensuring follow-through.
  • Invoicing & Follow-Through: Ensure timely and accurate invoicing of completed jobs. Handle simple bookkeeping and billing reconciliation tasks. Monitor job status to prevent missed billing or delivery issues.
  • System & Workflow Excellence: Maintain up-to-date order status in CRM and WIP tools. Flag inefficiencies or risks and participate in workflow improvement efforts.
  • Quote & Pricing Coordination: Request and evaluate quotes from international vendors. Identify and recommend the best pricing options to the sales team based on availability and cost.

Requirements:

  • Highly organized with strong attention to detail
  • Tenacious - you follow through until a job is complete
  • Able to perform simple bookkeeping tasks accurately and independently
  • Forward-thinking - you anticipate issues and propose solutions
  • Excellent written and verbal communication skills
  • Familiarity with CRM systems and vendor coordination preferred
  • Ability to thrive in a fast-paced, team-driven environment
  • Proactive in communication, especially when facing potential delays or escalations.

What Success Looks Like:

  • Deliver accurate and complete job communication
  • Meet on-time invoicing and delivery timelines
  • Maintain a high rate of project accuracy
  • Keep your WIP dashboard current
  • Support team performance with strong communication and follow-through

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