Providing Exceptional Customer Experience

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomerService Full time ₱6,000,000 - ₱8,000,000
Remote Customer Service Representative

This role requires excellent communication and interpersonal skills to provide top-notch customer service over the phone.

The ideal candidate will be able to multitask, work independently and as part of a team, and have a strong command of the English language. Prior call center experience is preferred, but not required.

A high-speed internet connection and a quiet workspace are essential for this role. The successful candidate will be able to maintain confidentiality and handle sensitive information appropriately.

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Key Responsibilities
  1. Excellent customer service skills
  2. Strong communication and problem-solving skills
  3. Ability to multitask and prioritize tasks effectively
  4. Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  5. Basic proficiency in Windows operating systems
  6. Ability to maintain confidentiality and handle sensitive information appropriately
  7. Willingness to submit to drug screening and background checks
What We Offer

Competitive compensation package

Comprehensive benefits including HMO coverage and dental insurance

Opportunities for career growth and advancement

Professional development and training opportunities

Recognition and reward programs

Work Environment

Our office operates in a professional environment with a focus on customer satisfaction.

Reasonable accommodations are available for qualified applicants or employees with disabilities.

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