Exceptional Client Experience Specialist

7 days ago

Biñan, Calabarzon, Philippines beBeeCustomerFocused Full time ₱3,000 - ₱7,000
Technical Support Specialist

Deliver exceptional client experiences by providing prompt and effective technical support via various communication channels. Foster a culture of empathy, authenticity, and continuous learning within the team.

Key responsibilities include:

  • Providing technical guidance to customers, partners, and colleagues.
  • Responding promptly to customer inquiries in accordance with service level agreements.
  • Diagnosing and resolving complex technical issues efficiently.
  • Evaluating new technologies and adapting to process changes.
  • Sharing knowledge with the team and assisting in training new members.
Requirements:

We seek passionate individuals who share our values and possess:

  • At least 3+ years of experience in technical support, primarily supporting via email and chat.
  • General knowledge of web-based and mobile applications.
  • Experience with SaaS products.
  • A passion for creating exceptional customer experiences.
  • Strong conflict resolution skills and an even temperament.
Benefits:

As a member of our team, you will have opportunities to:

  • Support team initiatives and collaborate on projects.
  • Gather and share customer insights to improve the experience.
  • Participate in training to enhance your skills and knowledge.
What We're Looking For:

Passionate individuals who embody our core values: Authenticity, Curiosity, and Dynamism.

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