Customer Experience Specialist

2 days ago

Bacoor, Calabarzon, Philippines beBeeCustomerService Full time ₱2,500,000 - ₱3,000,000
Customer Service Representative

Are you a customer-centric individual who excels at providing exceptional support?

Key Responsibilities:

  • Deliver outstanding customer experiences through various channels, including email, live chat, phone, and social media.
  • Act as a dedicated resource for customers with memberships and subscriptions, offering personalized assistance and ensuring seamless deliveries and transactions.
  • Implement retention strategies to reduce churn, actively engaging with customers to understand their needs and address concerns.
  • Embodiment of our values and mission, fostering a positive brand perception through exceptional customer interactions.

Requirements:

  • Availability to work flexible hours.
  • Experience in customer-facing roles.
  • Superior written and oral communication skills.
  • Strong people skills, being friendly and empathetic, with the ability to think on your feet.
  • Quick learner with experience in CRM software such as Richpanel, Zendesk, or similar.
  • Passionate about creating amazing experiences for customers.
  • Self-starter who thrives in fast-paced environments and delights in problem-solving.

We value diversity, inclusivity, and equity in our workplace, welcoming applicants from all backgrounds and experiences.

Why Work With Us?

Lomi & Pela is committed to fostering a positive work environment where employees feel valued and empowered to succeed.

What We Offer:

  • A competitive compensation package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive team environment.

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