Customer Experience Expert

5 hours ago

Bacoor, Calabarzon, Philippines beBeeSupport Full time ₱500,000 - ₱1,000,000

About our platform

We are a profit optimization solution for e-commerce brands, providing A/B testing and personalization tools to price dynamically and run experiments.

The Role: Customer Support Specialist

You will help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the Support Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.

Key Responsibilities
  • Deliver exceptional customer experiences by responding promptly to customer inquiries.
  • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed.
  • Become a product expert so you can answer questions quickly and accurately.
  • Manage multiple open customer conversations at a time.
  • Own follow-ups and ensure all tickets are resolved in a timely manner.
  • Collaborate with internal teams on escalated or complex issues.
  • Spot trends in support issues and share insights with product and ops.
Requirements
  • Proven experience in customer support or a related field.
  • Excellent communication and problem-solving skills.
  • You love helping people and can think on your feet.
  • Comfortable wearing many hats and juggling priorities.
  • Ability to multitask, stay organized, and manage time effectively.
  • Experience in e-commerce or SaaS is a plus.
Our Culture & Values

We value being customer-first and product-oriented. We strive for excellence and build a diverse team.

  • Put customers first — Be honest and transparent.
  • Be helpful — Support teammates, customers, and partners with generosity and kindness.
  • Strive for excellence — Commit to being world-class at what you do.
  • Build and develop a diverse team — Hire the best, and invest in feedback and growth.
  • Have a perspective — Speak up when you disagree.
What We Offer
  • Competitive salary packages.
  • Flexible vacation and PTO.

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