Database Support Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeSupport Full time $90,000 - $120,000
Job Opportunity

We are looking for a seasoned professional to fill the role of Support Supervisor, leading a high-performing team of Technical Support Engineers across time zones. The ideal candidate will have prior experience as a Technical Support Engineer or DBA and strong technical depth in Linux and open source databases.

About the Role

This is a fully remote position with APAC business hours primarily, occasional international travel may be required for team meetings or events. As a Support Supervisor, you will be responsible for mentoring and coaching engineers through technical and non-technical challenges, managing scheduling, coverage, escalations, and rotation planning.

Key Responsibilities
  • Lead a high-performing team of Technical Support Engineers
  • Mentor and coach engineers through technical and non-technical challenges
  • Manage scheduling, coverage, escalations, and rotation planning
  • Promote accountability, learning, and consistency within your team
  • Drive continuous improvement in our operations and service delivery
Requirements

The successful candidate will have:

  • Prior experience as a Technical Support Engineer or DBA
  • Strong technical depth in Linux and open source databases
  • Experience managing or leading remote or globally distributed teams
  • Familiarity with Percona software such as PMM and related technologies
Benefits

We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard. Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development, ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan.

About Us

We believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you.

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