Customer Support Representative

2 weeks ago


Iloilo City, Western Visayas, Philippines Lexie Staffing And Business Consulting Full time
Job Description

The primary role of a customer support representative is to provide top-notch service to customers, ensuring their queries and concerns are addressed in a timely and professional manner.

Responsibilities:
  • Respond to customer inquiries via phone, email, or chat, resolving issues efficiently and effectively.
  • Escalate complex issues to supervisors or higher authorities as necessary.
  • Process customer orders and payments, providing information on product availability and delivery.
  • Liaise with other departments to resolve complex issues or provide specific information requested by customers.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills, with the ability to handle high-pressure situations.
  • Able to multitask, prioritize tasks, and manage time effectively.
  • Detailed knowledge of company products or services, with the ability to troubleshoot and resolve customer complaints.
  • Familiarity with sales and marketing principles, with the ability to promote company offerings to customers.

Estimated salary: $45,000 - $60,000 per year. This figure may vary based on location and experience.



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